Thank you for shopping at Luxuria Perfumery. We strive to provide you with the highest quality products and excellent customer service. If, for any reason, you are not entirely satisfied with your purchase, we are here to help with our return and refund policy.

1. Return Eligibility: To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging.
• The return request must be initiated within [number of days] days from the date of delivery.
• The item must be a regular product available for purchase on our website (not applicable to personalized or custom-made products).

2. Return Process: To initiate a return, please follow these steps: a. Contact our customer support team at [email address] or [phone number] to request a return and provide the order details. b. Our customer support team will guide you through the return process and provide a return authorization if the request meets the eligibility criteria. c. Securely package the item with the original packing materials to avoid damage during transit. d. Ship the item back to the address provided by our customer support team, along with the return authorization.

3. Return Shipping: The customer is responsible for the shipping costs associated with the return, unless the return is due to an error on our part (e.g., incorrect item shipped, damaged item). We recommend using a trackable shipping method to ensure the safe delivery of the returned item.

4. Refund Process: Once we receive the returned item and verify its eligibility, we will process the refund. The refund will be issued to the original payment method used during the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider’s processing time.

5. Non-Refundable Items: Certain items are not eligible for returns and refunds:

• Gift cards or e-gift cards are non-refundable and cannot be redeemed for cash.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

6. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including any applicable shipping charges.

7. Exchange Policy: At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return following the process outlined above, and then place a new order for the desired item.

8. Contact Us: If you have any questions or concerns about our Return & Refund Policy, please reach out to our customer support team at [email address] or [phone number]. We are here to assist you and ensure your satisfaction.

Luxuria Perfumery values your shopping experience and will make every effort to resolve any issues related to returns and refunds promptly.